Refund policy

Return, Refund & Warranty Policy

Last Updated: July 24, 2026

At Satvora, we are committed to providing premium-quality products and an exceptional shopping experience. Every product undergoes quality checks before dispatch to ensure it reaches you in excellent condition. Please read the following policy carefully before making a purchase.

1. Returns

We accept return requests only under the following circumstances:

  • You receive a damaged product.

  • You receive a defective or non-functional product.

  • You receive an incorrect product that differs from the item you ordered.

To be eligible for a return, you must notify us within 48 hours of receiving your order by emailing satvoraindia@gmail.com with:

  • Your Order ID

  • Your full name

  • Clear photographs and/or an unedited unboxing video showing the issue

  • A brief description of the problem

Products must be unused, unworn, and returned in their original packaging along with all accessories, tags, and invoices (if applicable).

Satvora reserves the right to reject return requests that do not meet the above conditions.

2. Items Not Eligible for Return

Returns will not be accepted in the following cases:

  • Change of mind after purchase.

  • Incorrect product selection by the customer.

  • Minor variations in color due to screen or lighting differences.

  • Normal wear and tear.

  • Damage caused by misuse, improper handling, accidents, or unauthorized repairs.

  • Return requests made after the specified reporting period.

3. Refund Policy

Once the returned product is received and inspected by our quality team, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds for prepaid orders will be processed to the original payment method.

  • Processing may take 5–7 business days, depending on your payment provider or bank.

  • Shipping charges, cash-on-delivery charges, and convenience fees (if applicable) are non-refundable unless the error occurred on our part.

If the return request is rejected after inspection, the product may be shipped back to you.

4. Order Cancellation

Orders may be cancelled only before they have been shipped.

Once an order has been dispatched from our warehouse, cancellation requests cannot be accepted.

If you wish to cancel an order before shipment, please contact us immediately at satvoraindia@gmail.com.

5. Warranty Policy

Certain Satvora products include a warranty. The warranty period applicable to each product is clearly mentioned on its respective product page.

Warranty Activation

The warranty is automatically activated from the date your order is marked as delivered. No registration or additional activation process is required.

Warranty Coverage

The warranty covers manufacturing defects or product failures arising under normal intended use during the applicable warranty period.

Depending on the nature of the issue, Satvora may, at its sole discretion:

  • Repair the product,

  • Replace the product with the same or an equivalent item, or

  • Offer an appropriate resolution.

Warranty Exclusions

The warranty does not cover:

  • Physical or accidental damage

  • Misuse, abuse, negligence, or improper handling

  • Damage caused by water, chemicals, fire, or external forces (unless specifically stated otherwise on the product page)

  • Normal wear and tear

  • Cosmetic scratches resulting from regular usage

  • Loss or theft of the product

  • Unauthorized modifications or repairs

6. How to Claim Your Warranty

To submit a warranty claim, please email satvoraindia@gmail.com with the following information:

  • Order ID

  • Full Name

  • Registered Email Address

  • Contact Number

  • Clear photographs and/or videos showing the issue

  • A brief explanation of the defect

Our support team will review your claim and respond within 2–5 business days.

If your claim is approved, further instructions regarding replacement or resolution will be shared via email.

7. Shipping for Returns & Warranty Claims

Where applicable, Satvora will provide instructions regarding the return shipment.

Customers may be required to securely package the product to prevent transit damage.

Satvora reserves the right to refuse claims if the returned product has been intentionally damaged or improperly packed.

8. Contact Information

If you have any questions regarding your order, returns, refunds, or warranty, please contact us:

Email: satvoraindia@gmail.com

Our customer support team will make every effort to assist you as quickly as possible.

9. Policy Updates

Satvora reserves the right to modify, update, or revise this Return, Refund & Warranty Policy at any time without prior notice. Any changes will be effective immediately upon publication on our website.