Shipping policy

Shipping Policy

Last Updated: July 24, 2026

At Satvora, we are committed to delivering your order safely and as quickly as possible. Please read our Shipping Policy to understand how your order is processed and delivered.

1. Order Processing

  • All orders are processed after successful order confirmation.

  • Orders are generally processed within 1–2 business days.

  • Orders placed on Sundays or public holidays will be processed on the next business day.

  • During festive seasons, sales, or high-order volumes, processing times may be slightly longer.

2. Shipping Coverage

We currently ship across India.

Delivery availability may vary depending on your location and courier serviceability.

3. Delivery Time

Estimated delivery timelines are:

  • Metro Cities: 2–5 business days

  • Other Cities & Towns: 3–7 business days

  • Remote Locations: 5–10 business days

These timelines are estimates and may vary depending on courier operations, weather conditions, public holidays, or unforeseen circumstances.

4. Shipping Charges

  • Free Shipping is available on all eligible orders unless otherwise stated on the product page or during checkout.

  • Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a shipping confirmation along with tracking details via email, SMS, or WhatsApp (where applicable).

You can use the tracking information to monitor the status of your shipment.

6. Delivery Attempts

Our courier partners will make reasonable attempts to deliver your order.

If delivery cannot be completed due to reasons such as:

  • Incorrect or incomplete address

  • Incorrect contact details

  • Customer unavailable

  • Repeated delivery failures

the shipment may be returned to us. Additional shipping charges may apply for re-dispatch.

7. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to:

  • Weather conditions

  • Natural disasters

  • Public holidays

  • Government restrictions

  • Operational issues with courier partners

  • High seasonal demand

Satvora is not responsible for delays caused by events beyond our reasonable control.

8. Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery by emailing satvoraindia@gmail.com.

Please include:

  • Order ID

  • Clear photos or an unedited unboxing video

  • A brief description of the issue

Our team will review your request and assist you in accordance with our Return, Refund & Warranty Policy.

9. Address Changes

If you need to update your shipping address, please contact us immediately after placing your order.

Address changes can only be made before the order has been shipped.

10. Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Email: satvoraindia@gmail.com

Our customer support team aims to respond within 24–48 business hours.