Terms of service

Terms of Service

Last Updated: July 24, 2026

Welcome to Satvora. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree with these Terms, please do not use our website.

1. General

Throughout these Terms, the words "we," "our," "us," and "Satvora" refer to Satvora. The words "you," "your," and "customer" refer to the person accessing or using our website.

We reserve the right to update, modify, or replace any part of these Terms at any time without prior notice. Continued use of our website following any changes constitutes acceptance of the revised Terms.

2. Eligibility

By using this website, you confirm that:

  • You are at least 18 years of age, or you are using the website under the supervision of a parent or legal guardian.

  • The information you provide is accurate, complete, and up to date.

  • You have the legal capacity to enter into a binding agreement.

3. Products

We strive to ensure that all product descriptions, specifications, pricing, and images are accurate.

However:

  • Product images are for illustration purposes only.

  • Slight variations in color, finish, texture, or appearance may occur due to photography, lighting, monitor settings, or manufacturing processes.

  • Product availability may change without notice.

We reserve the right to discontinue or modify any product at any time.

4. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise specified.

We reserve the right to:

  • Change prices without prior notice.

  • Correct pricing errors.

  • Cancel orders placed due to incorrect pricing caused by technical or human errors.

5. Orders

Once an order is placed, you will receive an order confirmation.

Order confirmation does not constitute acceptance of your order. We reserve the right to refuse, cancel, or limit any order for reasons including but not limited to:

  • Suspected fraudulent activity

  • Incorrect pricing

  • Product unavailability

  • Payment authorization failure

  • Incorrect customer information

If payment has already been received for a cancelled order, an appropriate refund will be initiated.

6. Payments

We accept payment methods displayed during checkout.

All transactions are processed through secure third-party payment gateways.

Satvora does not store your complete payment card information.

7. Shipping

Delivery timelines provided on the website are estimates only.

Actual delivery may vary due to:

  • Courier delays

  • Weather conditions

  • Public holidays

  • Natural disasters

  • Government restrictions

  • Incorrect delivery information provided by the customer

Satvora shall not be liable for delays beyond its reasonable control.

8. Returns, Refunds & Warranty

Returns, refunds, and warranty claims are governed by our separate Return, Refund & Warranty Policy.

Warranty is applicable only on products where it is specifically mentioned on the respective product page.

The warranty automatically becomes active once the order has been successfully delivered.

9. Intellectual Property

All content available on this website, including but not limited to:

  • Logos

  • Product images

  • Graphics

  • Videos

  • Product descriptions

  • Website design

  • Text

  • Branding

is the exclusive property of Satvora or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Use

You agree not to:

  • Use the website for unlawful purposes.

  • Attempt unauthorized access to our systems.

  • Introduce viruses, malware, or malicious code.

  • Interfere with website functionality.

  • Copy or misuse website content.

  • Submit false or misleading information.

  • Use the website in any manner that may harm Satvora or other users.

Violation of these Terms may result in termination of access.

11. Limitation of Liability

To the fullest extent permitted by law, Satvora shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from:

  • Use of our products

  • Website interruptions

  • Delayed deliveries

  • Technical issues

  • Loss of profits or business opportunities

Our maximum liability shall not exceed the amount paid by the customer for the specific order giving rise to the claim.

12. Indemnification

You agree to indemnify and hold harmless Satvora, its owners, employees, affiliates, and partners from any claims, damages, liabilities, losses, costs, or expenses arising out of:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of applicable laws or third-party rights.

13. Privacy

Your use of this website is also governed by our Privacy Policy.

By using our website, you consent to the collection and processing of information as described in our Privacy Policy.

14. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of India.

Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the competent courts in India.

15. Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16. Contact Us

If you have any questions regarding these Terms of Service, please contact us at:

Email: satvoraindia@gmail.com

We will make reasonable efforts to respond to your queries as promptly as possible.